Love Letter from 1ShopMobile.com (about E90)

う〜ん、定番な回答ですねぇ。粘りますけどねｗ
しかしながら迅速な回答は素晴らしいですね。これは大事です。

Thank you for your email. Please go to the following link to read our terms:
http://www.1shopmobile.com/catalog.php/1shopmobile.com/pg1429
Since yoour purchase was made 4 months ago, we are not able to exchange a new phone for you. Please try to install the updated firmware from Nokia website.
Thank you